EPA 2013-01-22 07:25:29 Engage with customers to identify at least two existing major customer-facing services that contain high-value data or content as first-move candidates to make compliant with new open data, content, and web API policy. 90 Days 2012/08/21 select 2-1-status in-progress 2.1 Paragraph on customer engagement approach 90 days 2012/08/21 textarea 2-1-1-customer-engagement-approach EPA is encouraging engagement with external parties regarding its data holdings through several forums. The Data and Developer Forum encourages the public and developers to tell EPA what data assets they want. In addition, the Developer Central encourages feedback from developers about how they can use EPA’s APIs to make apps. During the Apps for the Environment Challenge, the public submitted over 100 ideas for apps. EPA will encourage people to tell us which apps they want most. For each idea, EPA will identify the associated EPA data assets so developers can more easily convert the ideas into apps. Finally, EPA is using agency blog, It’s Our Environment, to encourage feedback about the Digital Government Strategy and EPA’s data holdings. We will review this feedback to identify data needs on an ongoing basis. 2.1 Prioritized list of systems (datasets) 90 days 2012/08/21 text 2-1-2-name Data and Developer Forum and Developer Central text 2-1-2-description The Data and Developer Forum encourages the public and developers to tell EPA what data assets they want. Developer Central encourages feedback from developers about how they can use EPA’s APIs to make apps. In addition, EPA has encouraged people to provide feedback about data on EPA’s blog, It’s Our Environment. select 2-1-2-scope both text 2-1-2-customer text 2-1-2-uii 1 Engage with customers to identify at least two existing priority customer-facing services to optimize for mobile use. 90 Days 2012/08/21 select 7-1-status in-progress 7.1 Paragraph on customer engagement approach 90 days 2012/08/21 textarea 7-1-1-customer-engagement-approach 7.1 Prioritized list of systems (datasets) 90 days 2012/08/21 text 7-1-2-name text 7-1-2-description select 7-1-2-scope text 7-1-2-customer text 7-1-2-uii 1 Establish an agency-wide governance structure for developing and delivering digital services 6 months 2012/11/23 select 4-2-status in-progress textarea 4-2-policy The Agency is leveraging existing governance structures and bodies to develop and implement the Strategy requirements. Many of the goals and objectives of the Strategy align and complement the direction EPA established to implement the Open Government Directive (OGD). Where both efforts emphasize cross-agency coordination, the existing governance structure supporting OpenGov will be used. For other aspects of Digital Government where a milestone falls within the responsibilities of an established EPA organization or body, their existing governance structure will guide their efforts. textarea 4-2-link http://epa.gov/digitalstrategy/usepa-ds-governance.pdf Develop an enterprise-wide inventory of mobile devices and wireless service contracts 6 months 2012/11/23 select 5-2-status in-progress 5.2 Develop wireless and mobile inventory 6 months 2012/11/23 text 5-2-1-component select 5-2-1-inventory-status 1 Implement performance and customer satisfaction measuring tools on all .gov websites 8 months 2013/1/22 select 8-2-status in-progress 8.2 Implement performance measurement tool 8 months 2013/1/22 select 8-2-1-tool no textarea 8-2-1-implementation Implemented the Analytics Tool Provided by GSA: Alternative Implementation Describe Implementation: In order to preserve the integrity and effectiveness of EPA’s performance metrics, EPA is working with GSA to implement a custom modification to EPA’s existing Google Analytics implementation. This modification will allow GSA to leverage the methodology used at EPA by sending a copy of all EPA performance metrics to a duplicate account maintained by GSA. EPA will work with GSA to ensure that the proper configurations are maintained in both accounts. The GSA tracking code does not include cross-domain tracking for sub- and alternate-domains, which is necessary in order to collect accurate visit-based metrics for websites that have more than one domain and/or sub-domains, as EPA does. For example, if a visitor to www.epa.gov clicks on a link to www.water.epa.gov or www.urbanwaters.gov, our custom implementation allows that the session, or Visit, to continue, and visit-based metrics are not adversely affected. The GSA code considers sub- and alternate-domains to be separate websites, which would skew all visit-based metrics, including Bounce Rate, Visits, Visit Duration, Pages per Visit, etc, for the EPA website. For example, if someone visited www.epa.gov and immediately clicked on a link to www.water.epa.gov, the GSA code would record a Bounce (a Visit that includes only one Pageview) and a Visit of only a few seconds, when the Visit should actually include all EPA pages, regardless of the domain. text 8-2-1-percent 98 text 8-2-1-url 8.2 Implement customer satisfaction tool 8 months 2013/1/22 textarea 8-2-2-implementation EPA has implemented the American Customer Satisfaction Index (ACSI) ForeSee survey tool to measure customer satisfaction on its public websites. The Agency uses ACSI results to identify which elements have the greatest influence on satisfaction and future customer behavior. Annual and quarterly reports are published by Foresee as "Satisfaction Indexes." text 8-2-2-url http://www.foresee.com/research-white-papers/research-by-industry.shtml#government Ensure all new IT systems follow the open data, content, and web API policy and operationalize agency.gov/developer pages 12 months 2013/05/23 select 1-2-status in-progress 1.2 Document policy for architecting new IT systems for openness by default 6 months 2012/11/23 text 1-2-1-url textarea 1-2-1-description 1.2 Operationalize /developer page 12 months 2013/05/23 text 1-2-2-url Make high-value data and content in at least two existing, major customer-facing systems available through web APIs, apply metadata tagging and publish a plan to transition additional high-value systems 12 months 2013/05/23 select 2-2-status in-progress 2.1 Make 2+ systems (datasets) available via web APIs with metadata tags 12 months 2013/05/23 text 2-2-1-url http://www.epa.gov/enviro/ http://www.regulations.gov 1 2.1 Publish plan on future activity 12 months 2013/05/23 text 2-2-2-system textarea 2-2-2-description select 2-2-2-scope text 2-2-2-customers text 2-2-2-url textarea 2-2-2-compliance 1 Evaluate the government-wide contract vehicles in the alternatives analysis for all new mobile-related procurements 12 months 2013/05/23 select 5-3-status textarea 5-3-policy Ensure all new digital services follow digital services and customer experience improvement guidelines 12 months 2013/05/23 select 6-3-status textarea 6-3-policy Optimize at least two existing priority customer-facing services for mobile use and publish a plan for improving additional existing services 12 months 2013/05/23 select 7-2-status in-progress textarea 7-2-url 7.2. Report on services 12 months 2013/05/23 text 7-2-1-name How’s My Waterway The direct local access by mobile geolocation, simplicity, and plain English tone of the “How’s My Waterway?” application aims to remove complexity barriers and better inform more people on how water issues affect them locally, thereby improving their awareness and support of efforts to protect and restore the nation’s waters under the Clean Water Act. EPA.gov EPA is considering replacing the limited mobile access currently available for home page content with a more fully featured page using responsive design. FRS Mobile Facility Data Collection EPA will release a prototype application for field inspectors and emergency response personnel, which retrieves facility data and displays it with aerial photography and GIS base mapping, and which allows updates to be captured in the field via GPS and submitted back to EPA via Exchange Network web services. textarea 7-2-1-name How’s My Waterway The direct local access by mobile geolocation, simplicity, and plain English tone of the “How’s My Waterway?” application aims to remove complexity barriers and better inform more people on how water issues affect them locally, thereby improving their awareness and support of efforts to protect and restore the nation’s waters under the Clean Water Act. EPA.gov EPA is considering replacing the limited mobile access currently available for home page content with a more fully featured page using responsive design. FRS Mobile Facility Data Collection EPA will release a prototype application for field inspectors and emergency response personnel, which retrieves facility data and displays it with aerial photography and GIS base mapping, and which allows updates to be captured in the field via GPS and submitted back to EPA via Exchange Network web services. select 7-2-1-scope external external both external text 7-2-1-customers text 7-2-1-url http://watersgeo.epa.gov/mywaterway/ textarea 7-2-1-optimizations 1