Web Site Satisfaction Survey

EPA ICR No. 1711.05 OMB CONTROL NO: 2090-0019 EXPIRATION DATE: 08/31/2009

Welcome to the America’s Children and the Environment (ACE) Customer Satisfaction Survey. The purpose of this survey is to find out whether the ACE Web site is meeting the information needs of its users. You will probably need to spend no more than 10 minutes completing this important survey. All answers will remain entirely anonymous, so your honesty is appreciated. Please answer as many questions below as possible. We appreciate your time. NOTE: This survey covers ONLY the ACE Web sites listed on http://www.epa.gov/envirohealth/children/; it does NOT cover any other EPA Web sites.

1. Which group best describes you?

If you checked "Other," please describe:

2. How did you first learn about the ACE Web site?
Heard about it through word of mouth (or from a listserv)
Received an email from the US EPA
Search Engine (Google, FirstGov, Yahoo, AOL, Lycos, etc.)
Link from another site*
Found it through Office of Children's Health Protection (OCHP) Web site
Other**

* Please name the site where you first learned about ACE:

** If you checked "Other," please describe:

3. How often do you visit the ACE Web site?

4.How satisfied were you with your overall visit to our site?
Extremely Dissatisfied
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Extremely Satisfied
Not Applicable

5. Did you find what you were looking for?
Yes
No

Please explain:

6. How satisfied are you with the current topics addressed on the ACE site, such as environmental contaminants, body burdens, and childhood illnesses?
Extremely Dissatisfied
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Extremely Satisfied
Not Applicable

7. How satisfied are you with the clarity and completeness of the background text on each topic?
Extremely Dissatisfied
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Extremely Satisfied
Not Applicable

8. How satisfied are you with the presentation of the data (including graphics, tables, downloads)?
Extremely Dissatisfied
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Extremely Satisfied
Not Applicable

9. How satisfied are you with the explanation/interpretation of the data?
Extremely Dissatisfied
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Extremely Satisfied
Not Applicable

10. How satisfied are you with the ease of navigation on the ACE Web site?
Extremely Dissatisfied
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
Extremely Satisfied
Not Applicable

11. What would make the ACE Web site even more satisfactory for you (ie. If we could provide additional information or functionality, what would you suggest to improve your satisfaction)?

12. Will you visit us again?
Yes
No

We welcome any comments, suggestions or questions that you may have, please enter them below:

Burden Statement: Public reporting burden for this collection of information is estimated to average ten (10) minutes per response, including the time for reviewing instructions, gathering information, and completing and reviewing the collection of information. Send comments on the Agency’s need for this information, the accuracy of the provided burden estimates, and any suggestions for reducing the burden, including the use of automated collection techniques to the Director, OEI Collections Services Division, United States Environmental Protection Agency (Mail Code 2823), 1200 Pennsylvania Avenue, Washington, DC 20460; and to the Office of Information and Regulatory Affairs, Office of Management and Budget, 725 17th Street NW, Washington, DC 20503, Attention: Desk Officer for EPA. Include the EPA ICR number (1711.05) and the OMB control number (2090-0019) in any correspondence.

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