Lean in Government Starter Kit

Appendix A. Bibliography of Lean References

This page contains links to non-EPA websites.

Lean Government Resources

Articles, Reports, and Presentations

U.S. Environmental Protection Agency and the Environmental Council of the States (ECOS). Working Smart for Environmental Protection: Improving State Agency Processes with Lean and Six Sigma. www.epa.gov/lean/primer.pdf.

---. “Working Smart for Environmental Protection: State Efforts to Improve Permitting Processes Using Lean and Six Sigma.” Presentations from the ECOS Annual Meeting on 27 August 2006 in Portland, Oregon, www.ecos.org/content/project/detail/2292. (Presentations include an overview of the Working Smart for Environmental Protection primer and case studies of agency process improvement efforts in Iowa, Delaware, Michigan, and Virginia.)

---. Lean in Air Permitting Guide: A Supplement to the Lean in Government Starter Kit. http://www.epa.gov/lean/airpermitting/Lean-in-Air-Permitting-Guide.pdf.

Chew, Jian Chieh. "Eight Workable Strategies for Creating Lean Government." iSixSigma.com. (Mar 22 2006). http://europe.isixsigma.com/library/content/c060322b.asp.

Maleyeff, John. Improving Service Delivery in Government with Lean and Six Sigma. Strategy and Transformation Series, IBM Center for the Business of Government. www.businessofgovernment.org/pdfs/MaleyeffReport.pdf.

Stiles Associates, LLC. “Lean in Iowa State Government: An Interview with Teresa Hay McMahon.” Future State: The Journal of Competitive Lean Thinking. (July 2008). http://www.leanexecs.com/digest/pdf/FutureState_Jul08.pdf.

Books

Association for Manufacturing Excellence. Lean Administration: Case Studies in Leadership and Improvement. New York: Productivity Press, 2007.

George, Michael L. Lean Six Sigma for Service: How to Use Lean Speed & Six Sigma Quality to Improve Services and Transactions. New York: McGraw-Hill, 2003.

Fabrizio, Tom and Don Tapping. 5S for the Office: Organizing the Workplace to Eliminate Waste. New York: Productivity Press, 2006.

Flinchbaugh, Jamie and Andy Carlino. The Hitchhiker’s Guide to Lean: Lessons from the Road. Dearborn, MI: Society for Manufacturing Engineers, 2006.

Keyte, Beau and Drew Locher. The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes. New York: Productivity Press, 2004.

Martin, James William. Lean Six Sigma for the Office. Boca Raton: CRC Press, 2009.

Martin, Karen. Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments. New York: Productivity Press, 2007.

Miller, Ken. We Don’t Make Widgets: Overcoming the Barriers that Keep Government from Radically Improving. Washington DC: Governing, 2006.

Productivity Press Development Team. Kaizen for the Shopfloor. Portland: Productivity Press, 2002.

Productivity Press Development Team. The Lean Office: Collected Practices and Cases. New York: Productivity Press, 2005.

Productivity Press Development Team. Standard Work for the Shopfloor. New York: Productivity Press, 2002.

Rajesh, Jugulum and Phillip Samuel. Design for Lean Six Sigma: A Holistic Approach to Design and Innovation. Hoboken: John Wiley & Sons, Inc., 2008.

Richard, Graham. Performance is the Best Politics: How to Create High-Performance Government Using Lean Six Sigma. Fort Wayne: HPG Press, 2006.

Sharma, Anand and Gary Hourselt. The Antidote: How to Transform Your Business for the Extreme Challenges of the 21st Century. Durham: Managing Times Press, 2006.

Tapping, Don. The Lean Office Pocket Guide XL: Tools for Elimination of Waste in Administrative Areas! New York: MCS Media, 2006.

Tapping, Don and Tom Shuker.Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas. New York: Productivity Press, 2003.

Thompson, Jim. Lean Production for the Office: Common Sense Ideas to Help Your Office Continuously Improve. Toronto: Productive Publications, 2009.

Venegas, Carlos.Flow in the Office: Implementing and Sustaining Lean Improvements. New York: Productivity Press, 2007.

Womack, James P. and Daniel T. Jones. Lean Solutions: How Companies and Customers Can Create Value and Wealth Together. New York: Free Press, 2005.

---. Lean Thinking: Banish Waste and Create Wealth in Your Corporation. New York: Simon & Schuster, 1996.

Websites

Environmental Council of the States (ECOS), http://www.ecos.org/content/project/detail/2292/. (ECOS is an organization that supports strategic initiatives for state environmental agencies.)

U.S. Environmental Protection Agency, Lean and Environment website, www.epa.gov/lean. (This is an EPA website providing resources and information on Lean and the environment for the private and public sector. This website includes Lean Government tools, methods, and resources as well as information on Lean initiatives at state environmental agencies, EPA, and other federal agencies.)

State of Iowa, Office of Lean Enterprise website, http://lean.iowa.gov. (This website provides background information on Lean concepts and tools, a series of downloadable resources for Lean events, and information about Iowa agency Lean efforts.)

State of Minnesota, Enterprise Lean website, http://www.lean.state.mn.us/. (This website provides information on Lean tools, resources, training opportunities, and Minnesota agency Lean efforts.)

Lean Enterprise Institute, www.lean.org. (LEI is a non-profit research and training organization focused on value stream mapping and Lean principles. Check out LEI’s “Lean Government” forum at http://www.lean.org/FuseTalk/Forum/.)

National Institute of Standards and Technology, Manufacturing Extension Partnership, www.mep.nist.gov. (NIST MEP centers are non-profit Lean technical assistance providers.)

Productivity Press, www.productivitypress.com. (Productivity Press is a private Lean publishing company.)

Weblogs that discuss Lean government topics:

Benchmarking & Evaluation weblog: www.bmkcop.com/
Curious Cat Management Improvement: http://evop.blogspot.com/2005/11/government-lean-six-sigma.html
Evolving Excellence: www.evolvingexcellence.com/blog/2007/04/lean_government.html
Gemba Panta Rei: www.gembapantarei.com/lean_government
iSixSigma: http://blogs.isixsigma.com/archive/introduction_to_lean_government.html
Training Within Industry: http://trainingwithinindustry.blogspot.com/2009/01/obamas-lean-government.html

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