EPA Hotlines

Hotlines and Service Lines for Specific Topics

Reporting Spills and Environmental Violations

Emergency events and spills or releases should be reported through the National Response Center:

  • 1-800-424-8802

Llame al Centro Nacional de Respuesta al: 800-424-8802. Para español oprima 2.

Report possible violations of environmental laws and regulations. epa.gov/tips

You can provide tips anonymously if you do not want to identify yourself.

Learn more about reporting spills and environmental violations.

Asbestos Ombudsman Hotline

Phone: 800-368-5888 or 202-566-1970 (in DC area)
Email: asbo@epa.gov
Hours: 8:30 a.m. to 4:30 p.m. EST, Closed Federal Holidays. After hours leave a voice message to receive a call back during business hours.
Type of Coverage: A member of the EPA Asbestos and Small Business Ombudsman (ASBO) staff will answer calls.
Description: The Asbestos and Small Business Ombudsman (ASBO) operates a toll-free hotline in order to receive asbestos-related complaints, and to provide general assistance to the public, as it relates to asbestos issues and as required by the Asbestos Hazard Emergency Response Act (AHERA) of 1986.

The Assessment, Cleanup and Redevelopment Exchange System (ACRES) Help Desk

Phone: 703-284-8212
E-mail: acres_help@epa.gov
Hours: 9 a.m. – 5 p.m. EST, Monday - Friday, excluding federal holidays.
Description: The hotline provides guidance on using the Assessment, Cleanup and Redevelopment Exchange System (ACRES) database and answers any ACRES-related questions.
Additional Notes: Leave a message and they will respond within 24-48 hours.

Central Data Exchange (CDX) Hotline

Phone: 888-890-1995
E-mail: helpdesk@epacdx.net
Hours: Available for data submission technical support between the hours 8:00 a.m. – 6:00 p.m. Eastern
Type of Coverage: Staffed by live operators.

Community Hotline

E-mail: CommunityHotline@epa.gov
Type of Coverage: Staffed by EPA and Contractor Staff
Description: Available for community members seeking information that may assist in addressing potential environmental and/or public health issues.

Drinking Water Hotline

Email: safewater@epa.gov
Website with Contact Us form
Type of Coverage: Staffed directly by EPA employees.
Description: The Safe Drinking Water Hotline provides the general public, regulators, medical and water professionals, academia, and media, with information about drinking water and ground water programs authorized under the Safe Drinking Water Act.

Freedom of Information Act (FOIA)

FOIA website
Phone: 202-566-1667
Hours: 8:00 a.m. – 5:30 p.m., ET, Monday – Friday, Closed Federal Holidays.
Type of Coverage: Staffed by live FOIA Specialists.
After hours Coverage: The phone line has voice mail where a message can be left, and a FOIA Specialist will retune the call during the next business day.
Description: EPA's National Freedom of Information Act (FOIA) Program provides the public with access to EPA records. View EPA records online which were the subject of a previous request. Any person has the right to submit a FOIA request. Requests can be submitted online through our Public Access Site or through one of the mechanisms provided in our agency regulations.

Inspector General Hotline - Recognizing Fraud, Waste and Abuse

Phone: 888-546-8740
E-mail: OIG_Hotline@epa.gov
Type of Coverage: The EPA Office of Inspector General (OIG) hotline is staffed by federal law enforcement agents.
Description: The EPA OIG hotline receives complaints of fraud, waste, and abuse in EPA programs and operations including mismanagement or violations of law, rules, or regulations by EPA employees or program participants. Complaints may be received directly from EPA employees, participants in EPA programs, or the general public.

Integrated Risk Information System (IRIS) Hotline

Phone: 202-564-2707
Contact Us: Please use our Contact Us about IRIS form.
Type of Coverage: Staffed directly by EPA employees.
Description: The Integrated Risk Information System (IRIS) Program provides information on the health effects of chemicals, and IRIS assessments include information about health hazards as well as toxicity values that can be used in human health risk assessment. The IRIS Hotline provides information on chemicals included in the IRIS database. The information provided by the IRIS Hotline may include background information on chemical assessments, toxicity values, application of toxicity values, and other assessment support information. Requests for information on chemicals that are not included in IRIS or for information that is not part of the IRIS chemical assessment will not be addressed by this hotline.

Lead Information Center Hotline

Phone: 800-424-LEAD [5323]
Hours: 8:00 a.m. to 6:00 p.m. EST, Monday - Friday, (except federal holidays)
Fax: 585-232-3111
Type of Coverage: Staffed by specialists
Description: The National Lead Information Center (NLIC) provides the general public and professionals with information about lead, lead hazards, and their prevention. The NLIC operates under a contract with the U.S. Environmental Protection Agency (EPA).

National Response Center

Phone: 800-424-8802
Hours: 24 hours a day
Type of Coverage: Staffed by U.S. Coast Guard officers and marine science technicians
Description: The National Response Center is the sole federal point of contact for reporting all hazardous substances releases and oil spills. The center receives all reports of releases involving hazardous substances and oil that trigger federal notification requirements under several laws.

Pesticides Hotline

Phone: 800-858-7378
E-mail: npic@ace.orst.edu
Hours: 8:00 a.m. to 12:00 p.m. PST, Monday - Friday
Description: The National Pesticide Information Center (NPIC) provides objective, science-based information about pesticides and pesticide-related topics to enable people to make informed decisions about pesticides and their use. NPIC is a cooperative agreement between Oregon State University and the U.S. Environmental Protection Agency.

P2 Hub Helpline

P2 Website
E-mail: p2hub@epa.gov
Type of Coverage: The hotline is run by EPA staff who respond to emails during regular business hours.
Description: The P2 Hub Helpline is a free information service dedicated to reducing and eliminating industrial pollutants through education and public awareness. The P2 Hub Helpline provides reference and referral via email.

Radon Hotline

Phone:

  • 1-800-SOSRADON (1-800-767-7236)* Purchase radon test kits by phone.
  • 1-800-55RADON (557-2366)* Get live help for your radon questions.
  • 1-800-644-6999* Radon Fit-It Hotline. For general information on fixing or reducing the radon level in your home.
  • Safe Drinking Water Hotline Contact Form. For general information on drinking water, radon in water, testing and treatment, and standards for radon drinking water.
  • 785-532-6026

Fax: 785-532-6952
E-mail: Radon@ksu.edu
Type of Coverage: * Operated by Kansas State University in partnership with EPA
Description: Radon Hotlines and Information Resources: View Frequent Questions / Ask a Question; Radon Hotlines (Toll-Free); Find a Radon Service Provider Near You; Radon Publications

Resource Conservation and Recovery Act (RCRA) Dockets

Phone: 202-566-1744
E-mail: Docket-CustomerService@epa.gov
Hours: The EPA Docket Center is open to the public from 8:30 a.m. to 4:30 p.m., Monday - Friday.
Location: The EPA Docket Center is located at: William Jefferson Clinton West Building, Room 3334, 1301 Constitution Avenue, NW Washington, DC 20004
Description: Provides documents involved in the different stages of EPA rulemakings.
Additional Notes: Please make an appointment so that the material you wish to view is ready when you arrive.

Small Business Ombudsman Hotline

Phone: 800-368-5888 or 202-566-1970 (in DC area)
Email: asbo@epa.gov 
Hours: 8:30 a.m. to 4:30 p.m. EST, Closed Federal Holidays. After hours leave a voice message to receive a call back during business hours.
Type of Coverage: A member of the EPA Asbestos and Small Business Ombudsman (ASBO) staff will answer calls.
Description: The Asbestos and Small Business Ombudsman (ASBO) operates a toll-free hotline for the convenience of small businesses, small business trade associations, state Small Business Environmental Assistance Programs (SBEAPs), and the general public seeking information and assistance related to environmental regulations that may impact small businesses.

SmartWay Transport Partnership

Phone: 734-214-4767
Hours: 8:00 a.m. and 2:00 p.m. EST
Type of Coverage: This hotline is monitored by EPA SmartWay Program staff, with a voicemail box to leave messages when staff is unavailable. Staff returns messages by the end of the next business day.
Description: The SmartWay Transport Partnership program operates a hotline for the convenience of companies and organizations who seek assistance with registering as SmartWay partners, using SmartWay tools, or other questions related to the SmartWay program. SmartWay helps companies that ship, receive or transport freight reduce their environmental footprint by measuring, benchmarking and improving performance with EPA-developed accounting tools.

Superfund Dockets

Phone: 202-566-1744
E-mail: Docket-CustomerService@epa.gov 
Hours: The EPA Docket Center is open to the public from 8:30 a.m. to 4:30 p.m., Monday - Friday.
Location: The EPA Docket Center is located at: William Jefferson Clinton West Building, Room 3334, 1301 Constitution Avenue, NW Washington, DC 20004
Description: Provides documents involved in the different stages of EPA rulemakings.
Additional Notes: Please make an appointment so that the material you wish to view is ready when you arrive.

Toxics Release Inventory (TRI) Information Center

E-mail: tri.help@epa.gov
Type of Coverage: Staffed by EPA employees.
Description: EPA staff responds to inquiries and also operates a regulatory guidance database.

Toxic Substances Control Act (TSCA) Hotline

Phone: 202-554-1404
Fax: 202-554-5603
E-mail: tsca-hotline@epa.gov
Hours: 8:30 a.m. to 5:00 p.m. EST, Monday – Friday
Description: TSCA Hotline provides general information on requirements under the Toxic Substances Control Act (TSCA).

Vehicles and Engines Imports Hotline

Phone: 734-214-4100
Type of Coverage: Staffed by the Imports Team
Description: EPA's Importing Vehicles and Engines and the Imports Helpline welcomes your comments and inquires. We strive to respond to every comment with an answer or an appropriate referral as quickly as possible. Most comments will be responded to within two business days.

Region-specific Customer Service Lines

EPA Region 1 (New England) Customer Service Line

Phone: toll-free line - 888-372-7341 - answered by voice mailbox
Website with Contact Us Form
Type of Coverage: Voice mailbox is checked daily, Mon – Fri. Calls returned within 24 hours Mon - Fri.
Description: Serving Region 1 (CT, ME, MA, NH, RI, and VT).

EPA Region 2 Customer Service Line

Phone: toll-free line - 877-251-4575 - answered by Region 2 public affairs office staff
Website with Contact Us form
Type of Coverage: Staffed Mon-Fri (except federal holidays). After-hours voice mailbox is checked daily, Mon – Fri.
Description: Serving Region 2 (NJ, NY, Puerto Rico, and the U.S. Virgin Islands).

EPA Region 3 (Mid-Atlantic) Customer Service Line

Phone: 215-814-5122 or toll-free 800-438-2474
Website with Contact Us Form
Description: Serving Region 3 (DE, DC, MD, PA, VA, and WV).

EPA Region 4 (Southeast) Customer Service Line

Phone: 404-562-9900 or toll-free 800-241-1754
Website with Contact Us form
Fax: 404-562-8335
Email: lovett.queen@epa.gov
Hours: 8:00 a.m. - 4:30 p.m. EST, Monday – Friday, Closed Federal Holidays, no after-hours response
Description: Serving Region 4 (AL, FL, GA, KY, MS, NC, SC, and TN).

EPA Region 5 Customer Service Line

Phone: 312-353-2000 or toll-free 800-621-8431
Website with Contact Us Form
Type of Coverage: Staffed between the hours of 8:30 a.m. - 4:30 p.m. (CT), Mon-Fri (except federal holidays).
Description: Serving Region 5 (IL, IN, MI, MN, OH, and WI).

EPA Region 6 (South Central) Customer Service Line

Phone: toll-free line - 800-887-6063; Outside Region 6 call 214-665-2760
Description: Serving Region 6 (AR, LA, NM, OK, and TX).

EPA Region 7 (Midwest Region) Customer Service Line

Phone: 913-551-7003 or toll-free 800-223-0425
Website with Contact Us Form
Description: Serving Region 7 (IA, KS, MO, and NE).

EPA Region 8 (Mountains and Plains) Customer Service Line

Phone: 303-312-6312 or toll-free line 800-227-8917
Website with Contact Us Form
Email: r8eisc@epa.gov
Type of Coverage: Please leave a voicemail message. Briefly tell us the reason for your call and clearly state your name and email address so that we may respond to your request.  Voice mailbox is checked daily, Mon – Fri (except federal holidays).
Description: Serving Region 8 (CO, MT, ND, SD, UT, and WY).

EPA Region 9 (Pacific Southwest) Customer Service Line

Phone: 415-947-8000 or toll-free 866-372-9378 
Website with Contact Us Form
Type of Coverage: Staffed between the hours of 9:00 a.m..-.4 p.m. (PST), Mon-Fri (except federal holidays).
Description: Serving Region 9 (AZ, CA, HI, NV, American Samoa, Commonwealth of the Northern Mariana Islands, Federated States of Micronesia, Guam, Marshall Islands, and Republic of Palau).

EPA Region 10 (Pacific Northwest) Customer Service Line

Phone: 206-553-1200 or toll-free 800-424-4372
Email: epa-seattle@epa.gov
Website with Contact Us Form
Type of Coverage: Voice mailbox and email are checked daily, Mon - Fri (except federal holidays).
Description: Serving Region 10 (AK, ID, OR, and WA).

About EPA

Contact EPA
Contact EPA to ask a question, provide feedback, or report a problem.
Last updated on June 17, 2026