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Communication and Coordination:
Communication
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Additional Support Tools

In addition to using the help sheets, other activities the laboratories can undertake to ensure efficient communication during a response include:

  • Maintaining communication logs to document all communication related to the incident
  • Following phone conversations/conference calls with an email to document information that was provided, decisions that were made, and any follow-up action items
  • Confirming receipt of data sent electronically through a follow-up fax, email, or phone call
  • Considering establishing a secure portal for posting and transfer of data and other incident related information
  • Posting Public Information Officer (PIO) contact information for any external inquiries
additional support tools

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