In addition to using the help sheets, other activities the laboratories can undertake to ensure efficient communication during a response include: - Maintaining communication logs to document all communication related to the incident
- Following phone conversations/conference calls with an email to document information that was provided, decisions that were made, and any follow-up action items
- Confirming receipt of data sent electronically through a follow-up fax, email, or phone call
- Considering establishing a secure portal for posting and transfer of data and other incident related information
- Posting Public Information Officer (PIO) contact information for any external inquiries
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